Order Cancellation Policy

We do not accept cancellation requests after an order has been placed. Please review your order details carefully before completing checkout.

This policy does not affect any rights you may have under applicable UK consumer law, including rights that cannot legally be excluded.

If you believe your order was placed in error, please contact us as soon as possible using the contact details provided on our store.

Order Cancellations

If you wish to cancel your order, you must contact us within the same working day that your order was placed.

After this timeframe, your order may already have been processed, allocated or sent for preparation, and we cannot guarantee that a cancellation can be accepted.

Pre-Order Items

Please be aware that all pre-order items are non-refundable once the order has been processed, as stock is ordered and allocated specifically based on pre-order purchases.

By purchasing a pre-order item, you acknowledge and agree to the estimated production and dispatch timeframe.

Pre-Order Timeframes

Our standard pre-order timeframe is approximately 14 days.

Please allow an additional up to 5 days for circumstances outside of our control, including production delays, customs clearance, transportation delays or other unforeseen circumstances.

Once your pre-order item has arrived with us and has been processed for dispatch, our standard shipping timeframe will then apply.

Please therefore be aware that your total estimated waiting time may consist of:

14-day pre-order period + up to 5 additional days for potential delays + standard delivery timeframe.

Pre-order dates are estimates rather than guaranteed delivery dates. We always aim to dispatch orders as quickly as possible and will provide tracking information once your order has been shipped.

By completing your purchase, you confirm that you have read and accepted the applicable pre-order timeframe and cancellation terms.