Refund policy

Elahah Returns & Exchanges Policy

NO REFUNDS — EXCHANGES ONLY WITHIN 14 DAYS

We do not offer refunds on voluntary or change-of-mind returns. Eligible items may be exchanged within 14 days of delivery, subject to availability and the conditions below. This does not affect your statutory rights.

Requesting an Exchange

You must notify us by email within 14 days of receiving your order if you wish to request an exchange.

Email Elahahcustomerenquiries@outlook.com before returning your item. Items sent back without prior authorisation will not be accepted.

Exchange Conditions

To qualify for an exchange, your item must:

Be unworn, unused and in its original condition
Have all original tags attached
Be returned in its original packaging
Be accompanied by proof of purchase

Items showing signs of wear—including makeup, perfume, deodorant, marks, damage or removed tags—will not be accepted and may be returned to the customer.

Customers are responsible for return postage unless the item is confirmed to be faulty or incorrect. Original delivery charges are non-refundable, except where required by law.

Exchanges

We offer exchanges only. We do not provide refunds for voluntary or change-of-mind returns.

Exchange requests must be submitted within 14 days of delivery. All exchanges are subject to availability and our return conditions.

If the requested replacement is unavailable, we will contact you to discuss the available options.

Statutory Rights

Nothing in this policy affects your statutory rights.

For eligible online purchases, customers may have a legal right to cancel their order within 14 days of receiving it. Any refund required by law will be returned to the original payment method after the item has been received and inspected.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is faulty, damaged or incorrect, notify us promptly by emailing Elahahcustomerenquiries@outlook.com.

Please include:

Your order number
A description of the issue
Clear photographs showing the fault or damage

All reported faulty items will be inspected upon return. If the item is confirmed to have a genuine manufacturing fault, we will provide an appropriate remedy in accordance with your statutory rights.

Damage caused by wear, misuse, incorrect washing, accidental damage or failure to follow the care instructions will not be considered a manufacturing fault.

Non-Returnable Items

We cannot accept returns or exchanges for: