Returns & Exchanges

Elahah Returns , Cancellations & Exchanges Policy

NO REFUNDS — EXCHANGES ONLY WITHIN 14 DAYS

We do not offer refunds on voluntary or change-of-mind returns. Eligible items may be exchanged within 14 days of delivery, subject to availability and the conditions below. This does not affect your statutory rights.

Requesting an Exchange

You must notify us by email within 14 days of receiving your order if you wish to request an exchange.
Email Elahahcustomerenquiries@outlook.com before returning your item. Items sent back without prior authorisation will not be accepted.

Exchange Conditions

To qualify for an exchange, your item must:

Be unworn, unused and in its original condition
Have all original tags attached
Be returned in its original packaging
Be accompanied by proof of purchase

Items showing signs of wear—including makeup, perfume, deodorant, marks, damage or removed tags—will not be accepted and may be returned to the customer.
Customers are responsible for return postage unless the item is confirmed to be faulty or incorrect. Original delivery charges are non-refundable, except where required by law.

Exchanges

We offer exchanges only. We do not provide refunds for voluntary or change-of-mind returns.
Exchange requests must be submitted within 14 days of delivery. All exchanges are subject to availability and our return conditions.
If the requested replacement is unavailable, we will contact you to discuss the available options.

Statutory Rights

Nothing in this policy affects your statutory rights.
For eligible online purchases, customers may have a legal right to cancel their order within 14 days of receiving it. Any refund required by law will be returned to the original payment method after the item has been received and inspected.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is faulty, damaged or incorrect, notify us promptly by emailing Elahahcustomerenquiries@outlook.com.

Please include:

Your order number
A description of the issue
Clear photographs showing the fault or damage

All reported faulty items will be inspected upon return. If the item is confirmed to have a genuine manufacturing fault, we will provide an appropriate remedy in accordance with your statutory rights.
Damage caused by wear, misuse, incorrect washing, accidental damage or failure to follow the care instructions will not be considered a manufacturing fault.

Non-Returnable Items

We cannot accept returns or exchanges for:

Custom-made, made-to-measure or personalised garments
Gift cards
Items returned outside the applicable return period
Items that do not meet our return conditions

Sale items remain subject to any rights that apply under UK consumer law.

Order Cancellations

If you wish to cancel your order, you must contact us within the same working day that your order was placed.

After this timeframe, your order may already have been processed, allocated or sent for preparation, and we cannot guarantee that a cancellation can be accepted.

Pre-Order Items

Please be aware that all pre-order items are non-refundable once the order has been processed, as stock is ordered and allocated specifically based on pre-order purchases.

By purchasing a pre-order item, you acknowledge and agree to the estimated production and dispatch timeframe.

Pre-Order Timeframes

Our standard pre-order timeframe is approximately 14 days.

Please allow an additional up to 5 days for circumstances outside of our control, including production delays, customs clearance, transportation delays or other unforeseen circumstances.

Once your pre-order item has arrived with us and has been processed for dispatch, our standard shipping timeframe will then apply.

Please therefore be aware that your total estimated waiting time may consist of:

14-day pre-order period + up to 5 additional days for potential delays + standard delivery timeframe.

Pre-order dates are estimates rather than guaranteed delivery dates. We always aim to dispatch orders as quickly as possible and will provide tracking information once your order has been shipped.

By completing your purchase, you confirm that you have read and accepted the applicable pre-order timeframe and cancellation terms.

If you have a question about an order, please contact us at